transportation

Contextualizing human judgment with automaticity can be challenging. Additionally, designing systems for judicial procedures, either human or computer-based, comes with certain risks which should be thoroughly assessed. I believe that one of the natural side effects of incorporating human judgment into system procedures, is that people find their jobs more challenging and fulfilling. Recently, while riding the bus to campus, I was reminded of the value that UX designers can add to an interaction by purposely including a human element, or human judgment.

While attending the 2009 CHI conference in Boston, I encountered an interesting transportation ticketing system that used humans instead of computers. After four jam-packed days…